Frequently Asked Questions
Everything you need to know about your HOFF experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure tags are attached to receive a full refund to your original payment method.
How do I determine my correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring your favorite garment at home and comparing it to our specifications for the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.
Can I cancel or modify my order after it has been placed?
To ensure fast delivery, we process orders immediately. You can cancel your order within 60 minutes of placement by contacting our support team via live chat.
Do you offer international shipping?
Yes, HOFF ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.